Commsoft Callmaster for Business Phones

Commsoft Callmaster

After salaries, overall communication costs are the largest single office expense. These costs are unmanaged, increasing and out of control. Callmaster, a telephone management and reporting system, gives you the ability to track and control your calls and costs.

Do you know?

• How often your telephones are used for nonbusiness calls?
• Who in your company is calling your competition ?
• How effective your marketing campaigns are?
• How many opportunities are missed due to poor call response times?
• How many customers hang up in frustration?
• If staff levels are high enough or too high for the volume of calls?
• If you have further telecom requirements.

Do you need to on-charge your call costs?

• Reconcile call costs by using Account codes
• Allocate call costs for on-charging and mark-up

Do you want to see the effectiveness of your marketing campaigns?

• Find out where geographically your potential customers are
• See how much interest your campaign generates

How proactive and productive is your sales team?

• Compare inbound and outbound call ratios to determine how proactive and productive your sales team are

How long do your customers wait before their call is answered?

• See how quickly your staff responds to incoming calls
• See how many customers hang up in frustration
• See which member of staff is responsible for abandoned calls