Avaya Soft Console
The operator has the choice of both traditional console and software based console.
Similar to Phone Manager, Soft Console delivers all the traditional features
of a hardware based console with added benefit of providing further details
of users whereabouts and status using colour coded designation and text information.
With Avaya IP Office, you can choose the solution that is
right for your business. Use it as a voice solution, employing either IP
technology, more traditional telephony or a combination of both, and you
can benefit from a comprehensive set of telephony features. Use it as a
data solution to deliver both local area and wide area networking capability.
Delivering Customer Care Efficiently
- Automatic call distribution and routing, including least idle agent
- Queue escape to voice messaging coverage
- Calling party name and number display
- Historical and real-time reporting on Call centre activity
- Standard or customised reports
- Wallboard capability via PC
- Queue Manager
- Campaign Manager
- Call recording
- Multimedia Customer Interaction
- Upto 128 party conference with meet me dial in conference.
Preparing for Converged Communications
- Full PBX and Key System features
- E1/PRI and BRI trunk options
- Shared, secure high speed Internet access (up to 2Mbps)
- Standards-based IP telephony
- H.323 Gatekeeper and Gateway
- Q.Sig Networking
- Intelligent call routing for both voice and data calls
- Internet or branch-to-branch routing, including NAT and DHCP for IP
address sharing
- LDAP client support
- Traditional telephones and/or IP Softphones
IP Office Manager administration tool, communication without boundaries
Improving Productivity
- Multimedia messaging
- Auto attendant
- Integrated voice and e-mail messaging
- Softphones with CTI screen pop of valuable information
- Full feature telephones, both wired and wireless
- PC-based Attendant Console
- Voice over IP
- Frame Relay
- Remote access and telecommuting.
