Avaya IP Office makes it easy to equip every employee with advanced call handling capabilities. The Avaya IP Office PhoneManager application lets users control their telephones from their PCs. Information such as caller identification, number dialed by the caller, call history, and queue monitoring can be available to every employee.
Phone Manager is a software package that can be installed on as many PCs as required and acts purely as an ASSITANT to the telephone. It does not replace the telephone on the desk but empowers the user to gain greater features at the click of a mouse. Features that ordinarily would be ignored using a a complicated feature phone are now available using the GUI interface.
Avaya IP Office offers three PhoneManager variations for different business needs:
PhoneManager Lite - the one communications tool for every employee in your business. The graphical user interface presents information clearly and can be set to pop up whenever it is needed.
PhoneManager Pro - all the features contained within PhoneManager Lite, plus integration with contact management software to add functionality to the customer information "screen pop." Employees can control their own voice mailboxes and record time-management statistics-including time-on-call and cost-of-call. They may even control door entry through PhoneManager Pro.
iPhoneManager Pro - the IP softphone version of PhoneManager Pro, providing all of the productivity tools through a multimedia PC. No hardphone needed.
